Comunicaciones breves
Published on 9 de septiembre de 2022 | http://doi.org/10.5867/medwave.2022.08.002517
Perception on phone medical report to family members of patients admitted by COVID-19 to emergency observation rooms of a tertiary hospital: A cross-sectional study
Back to article
Item-level satisfaction of family members (n = 347).
| Disagree | Indifferent | Agree | |
| 1. The person who contacted you to report your relative’s condition identified by first and last name | 15 (4.3%) | 14 (4%) | 318 (91.6%) |
| 2. The person who contacted you mentioned the position or profession he/she holds | 33 (9.5%) | 32 (9.2%) | 282 (81.3%) |
| 3. You perceived that the person who contacted you was interested in resolving your questions or concerns | 36 (10.4%) | 48 (13.8%) | 263 (75.8%) |
| 4. You felt treated well by the person who contacted you | 26 (7.5%) | 38 (11.0%) | 283 (81.6%) |
| 5. You consider that the information provided was complete | 49 (14.1%) | 65 (18.7%) | 233 (67.1%) |
| 6. You feel that the information provided helped you to fully understand the illness your family member was experiencing | 44 (12.7%) | 52 (15.0%) | 251 (72.3%) |
| 7. You feel that the information provided helped you cope with your concern about your family member’s health condition | 55 (15.9%) | 56 (16.1%) | 236 (68.0%) |
| 8. You feel that the length of time the information was provided about your relative was adequate | 62 (17.9%) | 68 (19.6%) | 217 (62.5%) |
| 9. You consider a telephone call to be appropriate for this type of medical report | 60 (17.3%) | 34 (9.8%) | 253 (72.9%) |
| 10. You consider that the telephone call for the patient’s report was uninterrupted, clear, with good communication, and without technical problems | 33 (9.5%) | 49 (14.1%) | 265 (76.4%) |
| 11. The language used by the physician was understandable | 32 (9.2%) | 35 (10.1%) | 280 (80.7%) |
| 12. The evening telephone reporting hours were convenient for you | 35 (10.1%) | 38 (11.0%) | 274 (79.0%) |
| 13. You feel that your family member and your own privacy were respected during the telephone debriefing | 12 (3.5%) | 30 (8.6%) | 305 (87.9%) |
| 14. In general terms, you are satisfied with the attention received in the telephone report | 41 (11.8%) | 52 (15%) | 254 (73.2%) |
Source: Prepared by the authors of this study.