Estudios originales

Access to medicines and patient satisfaction in healthcare facilities: A cross-sectional study of a Peruvian population-based survey

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Characteristics of Peruvian healthcare facilities users participating in the study (n = 10 386).
CharacteristicsTotal N (%)1Recieved attention
Satisfied N (%)1Indifferent N (%)1Dissatisfied N (%)1
Gender
Male4125 (40.5)2982 (76.6)845 (18.0)298 (5.4)
Female6261 (59.5)4472 (72.2)1322 (21.4)467 (6.4)
Age group (years)
18 to 292366 26.81604 (67.8)589 (26.1)173 (6.1)
30 to 442939 (27.0)2047 (71.8)654 (21.4)238 (6.7)
45 to 592686 (24.6)1947 (75.5)538 (17.8)201 (6.6)
≥ 602395 (21.6)1856 (82.6)386 (13.3)153 (4.1)
Educational level
No education/initial269 (2.1)189 (74.7)60 (19.0)20 (6.3)
Primary1718 (13.5)1268 (74.3)327 (20.3)123 (5.4)
Secondary3850 (40.2)2755 (70.8)814 (21.8)281 (7.3)
Higher4549 (44.2)3242 (76.7)966 (18.3)341 (4.9)
Origin
Coastal region3283 (25.4)2311 (71.4)702 (21.4)270 (7.2)
Highlands region4187 (23.6)2922 (71.5)943 (21.9)322 (6.7)
Jungle region1948 (8.9)1475 (70.5)347 (22.6)126 (6.9)
Metropolitan Lima968 (42.1)746 (77.7)175 (17.6)47 (4.7)
Healthcare system
MINSA4407 (43.3)2995 (66.5)1067 (25.8)345 (7.7)
EsSalud5108 (32.9)3712 (74.6)998 (18.8)398 (6.5)
FFAA and PNP414 (9.8)332 (79.9)66 (16.4)16 (3.7)
Private457 (14.0)415 (91.4)36 (7.5)6 (1.1)
Native language
Spanish10 021 (97.3)7204 (74.0)2084(20.1)733 (5.9)
Quechua316 (2.1)219 (74.0)83 (18.7)24 (7.3)
Other49 (0.06)31 (69.7)10 (19.5)8 (10.8)
Chronic disease
No4320 (43.3)3064 (72.8)949 (20.8)307 (6.4)
Yes6066 (56.7)4390 (74.8)1218 (19.7)458 (5.5)
Medical explanation
Yes9711 (94.4)7173 (75.7)1940 (19.3)598 (5.0)
No675 (5.6)281 (45.8)227 (31.6)167 (22.6)
Scheduled appointment
Yes4343 (48.1)3003 (71.7)1006 (21.9)334 (6.4)
No6043 (51.8)4451 (76.1)1161 (18.3)431 (5.6)
Waiting time (hours)21.5 (0.02)1.44 (0.03)1.71 (0.05)1.79 (0.08)
Access to medications
Full access7913 (73.6)5867 (77.3)1544 (18.2)502 (4.5)
Partial access2002 (19.6)1260 (62.5)527 (27.4)215 (10.1)
No access471 (6.8)327 (71.4)96 (18.3)48 (10.3)

EsSalud, Social Health Insurance. FFAA y PNP, Armed Forces, and Police Health. MINSA, Ministry of Health.

Notes: 1Weighted percentages according to the complex sampling of the Encuesta Nacional de Satisfacción de Usuarios en Salud 2016. 2Mean and standard error.

Source: Prepared by the authors from the survey results.